If you manage a leisure centre, access matters most when it slows people down.
Cards get forgotten. Tickets are buried in emails. Reception teams end up fixing access when people just want to get in and get moving.
Digital access is designed to make entry quicker, without forcing you to change everything else around it.
Digital access is simply a quicker way for people to get through the turnstiles.
Instead of juggling membership cards, booking emails or tickets, access lives on a phone, usually in Apple Wallet or Google Wallet, ready to scan.
It works the same way at the entry point:
They don't need to search emails or explain what they've booked. They just scan and move through.
Yes. Digital access with Gladstone isn't all-or-nothing.
Once enabled for a site, you can choose how to use it.
Some operators introduce digital membership passes only, replacing plastic cards.
Others choose to use digital tickets for pay-as-you-go or activity bookings, without changing how memberships work.
And some use both.
The setup reflects how your centre operates today and can evolve if your approach changes.
If you already use a mobile app for bookings, digital access doesn't replace it.
Members keep booking the way they always have. The digital pass is simply the quickest way through the turnstiles.
Casual users don't need the app at all; their digital ticket gets them through just as quickly.
Yes. Digital tickets and passes can be branded with your logo, colours, centre and activity names. So when someone opens up their wallet, they instantly recognise your brand.
Your turnstiles or entry points need to be able to scan QR codes or NFC passes. Many centres already have compatible scanners or turnstiles in place. If not, we can help you upgrade or introduce the necessary hardware in phases. Your Account Manager is able to help you work through what makes sense based on your current setup.
At Volair, 79% of members downloaded their digital pass within the first month of launch.
Some people adopted it immediately. Others took a little longer. But once they used it, they found it much quicker than what they had before.
Digital access with Gladstone gives members and casual users the fastest way through the turnstiles, reduces pressure on front-of-house teams, and adapts to how your centre already operates.
Tell us a bit about your current setup by filling out the form below, and your Account Manager will get in touch to talk you through your options.
Not quite ready to talk just yet? Here are a few questions we're often asked.