In the digital age, the ability to quickly find solutions without having to wait for external support is more important than ever. A robust, user-friendly Knowledge Base can be a game changer for businesses and their customers alike. It empowers users to resolve issues, learn new processes, and access crucial information whenever they need it. The Gladstone Knowledge Base is designed to be just that—a hub of valuable resources that allow users to manage their own solutions efficiently.
What is a Knowledge Base?
A Knowledge Base is an online resource centre filled with articles, guides, videos, and troubleshooting tips that users can access 24/7. It’s the first line of self-help, offering step-by-step instructions to solve common issues, learn new features, and maximise the tools at your disposal without needing to contact support.
At Gladstone, we believe in empowering our users with the tools to troubleshoot, configure, and optimise their use of our software. That’s why our Knowledge Base is evolving every day, with up-to-date, user-friendly content designed to make your life easier. Whether you’re managing password resets, configuring new hardware, or looking for tips on promotional codes, the Gladstone Knowledge Base has the resources you need.
Top Three Topics Users Access the Gladstone Knowledge Base For:
Our Knowledge Base is built around understanding the needs of our users, and here are the top three most accessed resources:
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Password Reset
One of the most common issues every user faces is resetting passwords. With our Knowledge Base, users can quickly follow simple steps to reset their passwords, ensuring they’re back up and running with minimal disruption. Click here to find out more.
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Gladstone Drive: Accessing and Installing Hardware
Managing and installing Gladstone Drive (Previously M Drive) is another highly sought-after topic. Users can find detailed guides on accessing and using hardware services with ease, whether you’re setting it up for the first time or just a refresher on how to use it.
- Release Notes
Many customers are signing up for release notes to ensure they receive the latest updates on new features, improvements, and bug fixes directly from Gladstone. By staying informed, you can ensure that your systems are always optimised with the most current software enhancements, helping you get the best out of your Gladstone solutions.
The Addition of 'How-To' Videos Has Begun… and There's More to Come!
We understand that not everyone learns the same way. While some users prefer reading through detailed instructions, others benefit from visual guides. That’s why we’ve significantly expanded our library of How-To videos. These bite-sized tutorials are designed to walk you through processes quickly and clearly, covering everything from routine password resets to more complex configuration tasks.
If you prefer to see things in action, these videos offer the perfect way to follow along and solve issues at your own pace. With the addition of more videos than ever before, you can now access an even broader range of topics to help you get the most out of Gladstone’s solutions.
Ask Geoff...
We've been analysing our data to see how we can service you better, and as the most popular search in our knowledge base is around password resets, we're trailling 'Ask Geoff'. Ask Geoff lives on our support page and is a tool to scour the knowledge base to bring you self service articles fast, all around password resets, so its super easy to find the answer, even if your team are new to your business. We're looking at lots of automation mechanisms to better serve you, we'd really appreciate any feedback on 'Ask Geoff' by clicking here.
ServiceFlex Plan, Black Friday Deal!
In addition to our self help Knowledge base, we've created the ServiceFlex plan giving customers access to to a whole host of Gladstone professional services. It's flexible and it's one upfront payment each year, giving you credits to 'spend' on things like training, configuration, data management, technical support, and project management. Additionally, ServiceFlex customers enjoy a priority service with the fastest response times. More information here.
Sign up before 31st December 2024 to secure 2024 pricing for the next 12 months*
*All ServiceFlex plans confirmed in 2024 will commence from 1st January 2025.
Start Empowering Yourself Today
The Gladstone Knowledge Base is here to make your life easier. Whether you’re a beginner looking to learn the ropes or an experienced user needing a quick refresher, our Knowledge Base is designed to be intuitive and user-friendly. With more resources than ever before, including expanded video tutorials, in-depth how-to articles, and timely Black Friday guides, you’ll find everything you need to succeed.
Don’t wait for answers—start finding them yourself. Visit the Gladstone Knowledge Base today and take control of your own self-help journey!
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