Get Help Faster with Gladstone 'Support Assist'

Got a question? Need help right now? Start with our Support Assist AI.

Head to the Support page on our website and you’ll find our new Support Assist AI ready to help. It’s designed for everyday support questions and guidance, whether you’re stuck on a feature, not sure where to look next, or working outside support hours. You can even log a support ticket through the agent if needed.

It’s the quickest way to get pointed in the right direction.

Support Portal Favourites

1. Password reset
2. Release Notes - search

Prefer to search yourself? Visit the Gladstone Knowledge Base

If you already know what you’re looking for, or you’d rather browse at your own pace, our Knowledge Base is packed with step by step guides and practical answers.

You can access it here:

It’s fully searchable and regularly updated, making it ideal for quick how-to help and common questions.

Need to track a support ticket? Use the Support Ticket Portal

Log in with your username and password to:

• Check the progress of an existing ticket

• Add updates or extra information to a ticket you’ve already raised

This is the best way to stay up to date on your support requests.

Support Portal Favourites

1. Password reset - guide
2. Release Notes - search

Still want to speak to someone?

You can call Gladstone Technical Support during our support hours on 01491 736 408. Please check the Support page for current opening times before calling.

Last updated: 12 January 2026