At Gladstone, our commitment to customer success runs deeper than just good service - it's a mindset that drives every part of our business.
That’s why, each year, we ask you - our valued customers - to tell us how we’re doing. And more importantly, how we can do better.
Last year, your input helped spark real change. From introducing our Voice to Value programme to reshaping how we support you - your feedback didn’t just get filed away, it got acted on. Here are just a few changes we made as a direct result of what you told us:
Faster resolution times, thanks to a restructure of our support teams
A more comprehensive Knowledge Base, packed with answers you need
Clearer, more frequent customer communications
A refined Go roadmap shaped by real user feedback
The 2025 Customer Satisfaction Survey is coming soon - May 2025, and we’d love to hear from you. The survey is your space to tell us how we’re doing across:
Product quality and roadmap
Customer support and service
Your overall experience and relationship with Gladstone
It also allows you to tell us what's most important to you, so we can focus on your business priorities and what matters most to you.
As a thank you, you’ll be entered into a draw to donate £250 to a charity of your choice.
His journey started on the frontline - answering calls back when Token Ring networks were still a thing (we won’t say how long ago that was!). His passion? Transforming support into a true growth driver.
“Support can be the difference between a good and a great company. Every issue is an opportunity to create a customer for life.” – Jon
His vision for Gladstone’s Customer Support function is clear:
Jon's energy and fresh ideas are already making an impact, and we can’t wait for you to see what’s ahead.
Every piece of feedback we get from you shapes how we work, where we improve, and what we build next. So thank you in advance for taking the time to complete the survey - it means the world to us.
Want to see the impact your voice made last year? Read Steve's 2024 follow-up blog, or Watch the video.