Direct Debit Health Check: Are You Losing Money Without Knowing?

You'd be surprised how often I sit down with leisure centre managers who are confident their Direct Debit (DD) system is running smoothly. But a closer look often tells a different story. One client recently discovered over £20,000 a month quietly leaking from their income, without any alarms going off.

In a sector now worth £5.7 billion, even small inefficiencies in your payment process can have a big impact. These issues often go unnoticed. They hide in outdated settings, manual workarounds, and gaps no one has reviewed in years. With most of your revenue flowing through DD, the risk isn’t just technical. It’s financial.

That’s why we created the Direct Debit Health Check. It’s a one-day review that helps you uncover payment issues, recover missed income, and make sure your system is performing at its best.

The Three-Step Process

We know how busy you are, and the last thing you need is a lengthy audit or technical deep-dive that drags out for weeks. That's why the DD Health Check is designed to be quick, focused, and easy to action. In just one day, we'll review your setup, identify what's slowing you down, and give you a tailored plan to improve payment performance and reduce admin effort. 

Here's How it Works: 

Who Benefits from a DD Health Check?

The Health Check is ideal for any Gladstone customer processing DD's. It's particularly valuable for: 

• Teams looking to reduce payment admin
• Operators who haven’t reviewed their setup recently
• Sites that frequently log payment-related support tickets

Even if everything seems fine, a short review can uncover hidden issues that gradually erode resources and revenue.

“We see this all the time. Teams working hard but stuck with DD processes that haven’t been looked at in years. The Health Check helps sort those issues quickly and gives staff the confidence to manage payments without the constant firefighting.”

Tim Gent

Principal Solutions Consultant

Why it Matters

DD's often feel like a "set and forget" system. But small issues, like failed collections or manual fixes, can add up quickly. A stable income stream is what keeps your operations running. From supporting your team to delivering excellent member experiences, your payment process is critical. The DD Health Check ensures it's running as efficiently as it should be.

The Gladstone Direct Debit Health Check gives you fast, expert insight into your payment setup, without disrupting your day. Find the gaps, fix the leaks, and protect your income.